50.2 DealerFX Service@Home Integration

Provide customers and service retail staff an easy way to book Service Pick-Up and Drop-Off appointments right from the DealerFX service scheduler. Customers can access this transportation option from the service scheduler on the dealership website while service retail associated can access it via their DealerFX service scheduler admin.  

How It Works for The Customer: 

Step 1: Select or Add a Vehicle

Customers can enter a phone, email, VIN or Confirmation number to create a new or access an existing appointment.

Users who have an existing phone, email, VIN, or Confirmation number on record will be asked to select the vehicle they are creating the appointment for or to Add Vehicle.  

If the customer selects the “I AM A NEW CUSTOMER” button, they will need to enter a 17 digit VIN to create a new appointment.  

Finally, customers will be asked to enter their odometer reading to book a new appointment.  

Step 2: Select Services

Customers will be able to select the services for their vehicle based on Factory Scheduled Maintenance, Customer Concerns, and Dealer Recommended Service options.  

Step 3: Select Transportation Type and Schedule Service

To schedule a Service Pick up appointment, customers must select the “Pick up & Delivery” transportation option, enter a Pick up address and Delivery Address. Then, they can select a Service Advisor of choice or Any Service Advisory. Next, they can select a date and time of their desired Service Pick up appointment (the time an Agent will arrive at their location to pick up their vehicle).  

Step 4: Confirm Appointment

Finally, customers will confirm the appointment by using the “Confirm Appointment” button. Once this happens, the appointment will be sent to the Doppler platform to create the appointment. If the appointment can be created, the customer will receive a confirmation email notification and the appointment will appear in the Doppler Dispatch Platform.  

If the new appointment request cannot be complete, the dealership will be notified via an email alert from the Doppler Dispatch Platform. 

Appointment Modifications and Cancellations:  

If a customer or a retail associate modify or cancel an appointment the corresponding action will also take place on the Doppler Platform. If the modification request cannot be complete, the dealership will be notified via an email alert from the Doppler Dispatch Platform.  

What To Do If the Appointment Cannot Be Created: 

Information coming soon...