11.5 Arriving to the Customer's Location

This article walks you through the Arrival Actions that must be completed at the customer's location before you depart with the vehicle. Also included are step-by-step instructions on how to complete the Customer Vehicle Pick-Up Inspection Form.

Arrival Action: Changing the Task Status

1. Once you arrive to the customer's location, swipe the action bar at the bottom of the Task Details to the right to change the status to Arrived.

Arrival Action: Call the Customer

2. Tap the phone icon in the Task Details to initiate your arrival phone call to the customer.

3. You will hear a series of rings and a brief silence while the app calls your mobile device. If you are using an iphone, you will need to tap Accept as shown below.

If you are using an Android, you will need to tap OK and then tap Answer, as shown below.

Arrival Action: Confirm VIN

4. Once you have greeted the customer at their vehicle, you will need to verify the VIN. In the Doppler Agent App, go to Task Details and scroll down to the section titled VIN. Verify that the VIN matches the VIN of the vehicle.

Arrival Action: Customer Vehicle Pick-Up Inspection 

5. In Task Details, tap on the link in the section titled Drive Dashboard to access the Service Valet Dashboard.

6. Tap on the button that says Customer Vehicle Pick-Up Inspection to launch the Form.

7. Completely fill out all fields of the Customer Vehicle Pick-Up Inspection Form and tap Finish when done.

a. - b. Enter the customer's first and last name as specified. c. Enter the make and model of the vehicle that you are picking up from the customer.

d. Enter only the last 6 digits of the vehicle's VIN. e. Enter the mileage as shown on the vehicle's odometer. f. Select the option that is closest to the vehicle's fuel level. g. Select yes if the vehicle is operable. Select no if it is not.

h. - k. Use your mobile device to capture and upload clear images as specified.

l. Answer yes if there is any visible damage to the exterior of the vehicle, none if there is not. m. Enter a detailed description of any damage that you see to the exterior of the vehicle. If there is none, enter N/A. n. - o. Use your mobile device to capture and upload clear pictures of each part of the vehicle as described.

p. - q. Use your mobile device to capture and upload clear pictures of each part of the vehicle as described. r. Check the interior of the vehicle and answer yes if there is any damage or none if there is no damage. s. Enter in detail any damage that you found on the interior. If there is none, enter N/A.

t. - v. Use your mobile device to capture and upload clear pictures of any damage to the interior of the vehicle.

w. Select yes if the customer left anything in the vehicle. Select no if they did not. x. If the customer left anything in the vehicle, enter those details here. y. Enter your name here.

z. Have the customer sign their name here. Use the Clear Signature button to clear and sign again if necessary. aa. Tap Finish when you have completed the Form.

8. Once you have completed the Form, you may depart from the pick-up location and return to the dealership.