Alerts and Best Practices for Resolution
When a customer utilizes your website for creating an appointment and selects an @home service, the information entered by the customer is submitted to both your scheduling system as well as the Doppler Platform. The Doppler Platform will notify you of an appointment by email and will have varying information in the subject line.
Type | Category | Email Subject Line | Recommended Resolution |
Error Alerts – Action Required | |||
Inbound Email Could Not Be Processed | All | √ ERROR! INBOUND EMAIL COULD NOT BE PROCESSED: [error] (e.g., invalid inbox, unknown request) | Contact Doppler Help Desk |
No timeslots available | Appointment Creation | √ ERROR! VALET APPT NOT CREATED: [error] (e.g., no timeslots available) | Contact the customer to reschedule them to an available service valet time. |
ZIP Code not found in service area | Appointment Creation | √ ERROR! INBOUND EMAIL COULD NOT BE PROCESSED: the zip code [zip_code_ is not serviced by this hub [hub.slug]! | Contact the customer to make other transportation plans OR contact the Doppler Help Desk to add the ZIP Code to your service area. |
No confirmation code found or does not match an existing Service Valet appointment | Appointment Modification | √ ERROR! INBOUND MODIFICATION: no appointment found for confirmation_code: [confirmation code] | Check service scheduler for customer appointment and contact the customer with any scheduling updates OR contact the Doppler Help Desk for assistance. |
Not timeslots available | Appointment Modification | √ ERROR! VALET APPT ### MODIFIED: no timeslots available, pickup remains on mm/dd/yyyy | The initial service valet appointment will not be cancelled, but will be in conflict with the new service appointment time. Contact the customer to reschedule them to an available service valet time. |
Appointment Creation and the Customer’s Email Address
A known limitation of the email notification template is that the customer’s email is not included. It is recommended that you log into the Doppler platform to edit the appointment and enter the customer’s email address so they can receive appointment related notifications.
Please contact support to request the customer email address be added to the notification template.
Additional Support Resources
The Doppler team is here to assist you in the proper configuration of CRM Valet. Let your Success Manager know a good time to schedule a review with the Doppler Platform Specialist who can answer your questions and help you finalize the platform configuration.
Doppler Help Desk
Have questions or need assistance? The Doppler Help Desk is here for you. Send an email, text or call and a Doppler Help Desk associate will assist you.
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